FREQUENTLY ASKED QUESTIONS
Need a quick answer? We’ve compiled the most common inquiries to help you get back to your anime journey faster.
ORDERS & ACCOUNT
Do I need an account?
No, check out as a guest is fine. However, an account lets you track order history.
Can I change my address?
Yes, within 12 hours of ordering. Contact support@DNEX immediately.
PRODUCTS & SIZING
What kind of fit is this?
Most drops are Boxy Oversized Fit. If you want a tighter fit, size down.
How to wash?
Wash inside out in cold water and air dry. Never iron directly on the prints.
SHIPPING & PAYMENTS
Is payment secure?
100%. We use SSL encryption and process all transactions through Stripe or PayPal. We never store your credit card details.
Customs fees?
Large orders may incur import taxes, which are the buyer’s responsibility.
